Pairing Avaya OneCloud with Microsoft Azure |
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Deliver an effortless journey with Avaya OneCloud CCaaS.
Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Learn what Contact Center as a Service (CCaaS) is and isn't, what it does, and how it's managed. Find out about CCaaS capabilities and how to choose the correct vendor.
Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees.
Explore FeaturesWhen it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.
See What You Can DoDeliver intelligent, conversational self-service—24/7—with options to connect with a live agent.
Match customers with the best employees using business rules, internal and external context, and desired outcomes.
Enhance team collaboration with converged communications that dissolve front- and back-office silos.
Ventana recognizes Avaya’s exceptional ability in Product Experience and Customer Experience that empowers employees to deliver extraordinary experiences.
Download the ReportChoose from Digital, Voice, or All-Media packages, or create your own unique solution.
View PricingWork with us to create a solution that meets your unique business needs.
Bring everything together in an AI-driven approach to create one effortless experience.
Discover a Total ExperienceChoose from pre-built apps or extend what you have, no need to start from scratch.
Compose Any ExperienceChoose the cloud and AI capabilities you want and tap into our leading partner ecosystem.
Get Cloud and AICan your employees wow every customer? Our research shows how enterprises view Total Experience. Our great resources help strengthen your knowledge. And a self-assessment will reveal how your business compares.
Research ResultsResources & QuizYou know employee skill and enthusiasm are huge factors in delivering great customer service. Bring together your employee and customer experiences—you’ll see empowered teams providing personalized attention and immediate satisfaction to customers. Now, that’s a win-win.