Compare Plans

Avaya OneCloud CCaaS

Pricing & Packages

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

Choose Your Experience

Pricing is based on 200-399 concurrent users over a three-year term.

Digital

€37

user/month

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Deliver a consistent digital experience for every customer.

  • Unlimited email, web chat, text messaging​*
  • Bring your own digital channel​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Visual workflow orchestration​
  • Bring your own chatbot​
  • Powerful reporting and analytics

* Additional charges may apply based on usage

Voice

€68

user/month

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Give customers the voice experience they expect—and more.

  • Inbound and outbound voice​
  • AI-powered self-service automation​
  • Intelligent routing​
  • Call recording​
  • Customer journey intelligence​
  • Customizable employee and supervisor desktop​
  • Visual workflow orchestration​
  • Bring your own voice bot​
  • Powerful reporting and analytics

Most Popular

All Media

€100

user/month

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Connect all customer touchpoints; maximize employee and operational performance​

  • All Digital capabilities
  • All Voice capabilities
  • Blended media—simultaneously serve voice and digital inquiries​
  • Workforce Engagement—drive employee performance and enhance compliance

Create Your Own

Let us create a solution that meets your unique business needs.

Contact Sales

Tell Us What You Need

  • Bots
  • Knowledge Management
  • Voice-to-Text Transcription​
  • Speech and Text Analytics​
  • Progressive, Predictive Dialing​
  • Biometrics and Security​
  • Gamification​
  • Communications Platform as a Service
  • Vertical Solutions

What Customers are Saying

Check out Avaya OneCloud CCaaS ratings from independent review site TrustRadius.

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