Redefine Personalization on a Customer Experience Platform
In today’s experience economy, every experience matters more than ever. You’re competing for each customer’s time and attention—and you’re working to attract and keep happy employees.
Now there’s a way to make sure everyone has everything they need before they ask. It’s called Total Experience, and it’s the interconnection of customer, employee, user, and multiexperience. And it’s raising the bar for personalization.
The employee's perceptions and feelings caused by the effects of all interactions, from recruitment to retirement.
Customer Experience
The customer's perceptions and feelings caused by the effects of all interactions at every touchpoint.
Total Experience
Multi-experience
The interaction across digital touchpoints and modalities throughout the user journey.
User Experience
The experiences for users that occur as the result of how technology, data, and humans interact in a given context.
Total Experience in Your Business
Can your employees wow every customer? Our research shows how enterprises view Total Experience. Our great resources help strengthen your knowledge. And a self-assessment will reveal how your business compares.
We increasingly view business success as aligned with the caliber of experiences offered. Here, Ventana VP and Research Director Keith Dawson talks about how organizations can bring together great customer, user, and employee experiences.
Delivering Total Customer and Employee Experiences
Avaya OneCloud - Delivering The Total Experience
Avaya OneCloud brings together customer and employee experience tools designed in a single, composable cloud solution—delivering a Total Experience and changing the game.
Mastering Employee Experience
In this video from Lopez Research, analyst Maribel Lopez discusses the intersection of employee and customer experience, and why a holistic approach is the best way forward.
Changing the Game with Next-Generation Experiences
Organizations are experimenting on how to better delight employees and customers with experiences tailored just for them. In this podcast, listen in as Avaya and Constellation Research discuss the paramount importance of creating effortless experiences.
Make customers feel special every time they connect with your brand. Give employees AI-powered tools to keep them connected. And be ready to pivot continuously to meet ever-changing needs.
