Comprehensive Solutions to Solve Business Challenges

Afiniti’s applied artificial intelligence augments pairings between callers and agents by using advanced statistical models and data gathered from third-party databases—all in real time. With Afiniti and Avaya, organizations can turn their contact centers into revenue centers.

Google Cloud infrastructure services, AI, and machine learning meet Avaya’s UC and Contact Center capabilities. Together, we’re making customer experiences special: conversational interfaces on websites, mobile apps for customer interactions, and IoT environments made greater with real-time communication workflows.

This Avaya-Microsoft partnership lets enterprises extend an investment in Microsoft Azure to support Avaya’s industry leading cloud solutions for communications and contact centers. Pairing Avaya OneCloud with Microsoft Azure delivers more options to increase team productivity and customer engagement, as well as greater data and privacy controls. Enterprises can consolidate and economize by moving a compute load to Azure—and experience unrivaled reliability, agility, and scale. Look for Avaya OneCloud options in the Microsoft Azure Marketplace.

Nuance is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance and Avaya partner to deliver market leading intelligent self- and assisted-service solutions to companies and government agencies around the world. These solutions are differentiated by speech, voice biometrics, virtual assistant, web chat and cognitive technologies, enabling cross-channel customer service for IVR, mobile and web.

Avaya Cloud Office combines RingCentral’s leading Unified Communications as a Service (UCaaS) platform with Avaya’s technology, services and migration capabilities, offering Avaya customers a pathway to feature-rich, public cloud services for their communications infrastructure, along with the extensibility offered by RingCentral’s own value-added ecosystem.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers industries and companies of all sizes to connect with customers in a whole new way using the latest innovations in cloud, social, mobile and data science technologies. In February 2017, Salesforce expanded its 10+ year alliance with Avaya to integrate the contact center products of the two companies more deeply to benefit their joint customers.

Verint, a global leader in customer engagement solutions, has more than 10,000 customers in over 180 countries—including over 85% of the Fortune 100. Avaya and Verint have partnered since 2004 to deliver innovative solutions that help simplify, modernize and automate customer engagement while reducing the cost and complexity of customer operations.