Avaya Major Player in CPaaS Market |
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See How Avaya OneCloud CPaaS Makes Personalized Experiences Possible
Book a Free Customized AssessmentCPaaS Solutions for Your Business
With Avaya OneCloud CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.
Automate and Personalize Your Business Processes
Deliver the smarter, easier communication experiences everyone is wishing for.
Three Pathways to Your CPaaS Solution
Avaya OneCloud CPaaS Use Cases
Get inspired to build an app that addresses your unique business challenge
Solutions Designed for Your Specialty
Healthcare
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Finance and Banking
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Public Sector
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Implementing Innovative Customer Experience Journeys
IDC looks at how enterprises are using CPaaS to provision multi-channel journeys that keep up with customer preferences. Learn about the benefits of CPaaS, growing trends, and how to evaluate the best CPaaS vendor for your business.
Download the White Paper
See How AI Pioneers are Changing Experiences Now
In more and more industries, AI-powered business models are becoming the norm. We set out to interview people who are breaking the mold and using AI in new and innovative ways. Watch their creative and inspiring stories.
Build Personalized Experiences with Avaya’s Composability Capabilities
Our enterprise-class solution lets you integrate customers fully into your business processes so they can self-segment, self-serve, and co-create their own experiences. Support is available when you need it.
- Keep your existing infrastructure, extend your existing solutions like UCaaS and CCaaS, pay only for what you use, and scale effortlessly
- Connect to countless APIs
- Add AI into any workflow
- Give your bot applications best-intent matching based on user voice rather than transcribed text—via our native integration to Google Dialogflow
Master Class: How to Create Customer Experiences That Matter
Avaya experts explain how inbound and outbound customer interactions build off one another and how you can compose experiences that enable customers to choose the ways they consume your services and solutions. (This course was first presented at the 2021 Collision conference.)
Learn More about CPaaS
Guide
Staying Competitive Depends on Forward Progression
With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.
White Paper
Hybrid Cloud Architectures Enable Enterprise Composability
Leverage multi-cloud to build composability and transform with the right cloud communications provider.
Video
Automated Contact Tracing Helps Ensure Employee Safety
See how Konexios used Avaya OneCloud and IoT technology to ensure a safe return to work.
