Build the Experience You Want
Build and integrate apps with ease. With Avaya OneCloud CPaaS, you can communications-enable applications with a platform that supports SMS, MMS, voice, messaging, and digital channels.
Build the apps and integration your business needs in a fully functional, robust phone system. And don't pay for features you don't need.
Customers can navigate your voice menus and IVRs by simply speaking their selection.
Keep what you've got and connect your existing telephony infrastructure, including your IP PBX and SIP endpoints, to the cloud.
Enable your app to convert written text into natural sounding voices, with over 20 supported languages.
We provide global support for numbers, as well as toll-free numbers, across 40 countries (and counting).
Add voice conferencing to any app and enable multiple parties to connect by calling the same number, all while maintaining full host control.
Avaya OneCloud CPaaS provides real-time analytics for every call, including tracking, billing, and background information on the caller.
Gain access to hybrid, keyword, and automatic, near real-time transcription of voice calls.
Add voice effects to your calls by augmenting things like pitch, temp, bitrate and octaves. Play around and let us know what effects you make!
Enable powerful self-service with voice menus that let callers navigate and find information by calling your main number. You can interrupt live calls and send or recognize DTMF audio tones.
Easily record, store, and analyze the content of calls with the ability to record participant channels separately for quick access.
We protect your customers' and employees' identities by masking each of their caller IDs during the process of a call.
We process each inbound call in a developer-friendly format, so you can manage calls and ensure the best experience for your customers.
Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate voice and calling features into your own mobile, web, or enterprise apps.
Avaya CPaaS numbers can easily be associated to AI-enabled conversations from leading AI providers such as Google Cloud, IBM Watson, and Avaya-enabled AI partners.
Track call data and gain better insights into your customers and campaigns to improve lead-nurturing.
Buy local and toll-free numbers from Avaya, fully online and with no provisioning required: one carrier, global coverage, simple pricing.
Shared Short Codes
Lease existing, pre-approved short codes that are instantly provisioned so you can schedule SMS and MMS in bulk from one number.
Dedicated Short Codes
Instantly provision dedicated short codes for your high-throughput engagement campaigns so you can schedule SMS and MMS in bulk from a single number.
Local Phone Numbers
Get local phone numbers, so regardless of where you’re located, you can talk to your customers with a local identity.
Toll-Free Numbers
Obtain toll-free numbers in 40+ countries, starting as low as $2 per month with no volume restrictions for starting voice calls or sending messages.
Global API-Enabled Provisioning
Easily provision global DID and toll-free numbers in 100+ countries, and robust IVR and AI-enabled conversations with API-enabled number provisioning.
One-Click Enablement
One-click enablement with Google CCAI for AI-enabled voice and messaging applications.
Custom build all the messaging capabilities you want to ensure that every customer interaction is seamless.
Enable your applications with the ability to send multimedia content, such as images and videos, via text messaging.
Automate messages to remind your customers of important information or support ongoing conversations with customers when issues arise.
Receive text messages for free and only pay per message on outgoing messages.
Port existing local or toll-free numbers while enabling them for SMS or MMS, all without having to change your number.
Schedule and send multiple messages per second by leveraging shared or dedicated short codes for virtually limitless bulk messaging.
Receive real-time analytics detailing the delivery status of each SMS. This gives you the ability to easily measure performance and track the success of your marketing or outreach campaigns.
Give mobile and web apps the ability to support messaging with flexible options to fit any sized business.
Alter the sender ID of your SMS so it will appear with a local identity. It's useful for support when multiple employees can interact with a customer from the same number. Note the ability to "spoof’" a sender ID may not be supported in your country.
Support for concatenated SMS means you don't have to worry about the length of text messages. Long messages are split in the background, but customers receive only one simple SMS.
Avaya OneCloud CPaaS provides a powerful REST API that enables you to easily integrate voice and calling features into your own mobile, web, or enterprise apps.
Easily associate toll-free and DID-enabled SMS and MMS services to any AI-enabled conversation from leading AI providers such as Google Cloud and IBM Watson.
Obtain valuable insights by deploying automated polls and surveys to gauge customer attitudes and opinions.
Access everything you need from a single account and dive into building turnkey apps.
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