Avaya Major Player in CPaaS Market |
Read Vendor Assessment
Compare Plans
See How Avaya OneCloud CPaaS Makes Personalized Experiences Possible
Book a Free Customized AssessmentCPaaS Solutions for Your Business
With Avaya OneCloud CPaaS, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, videos, calls, emails, chatbots, and live chat to deliver in-the-moment, personalized experiences.
Automate and Personalize Your Business Processes
Deliver the smarter, easier communication experiences everyone is wishing for.
Three Pathways to Your CPaaS Solution
Avaya OneCloud CPaaS Use Cases
Get inspired to build an app that addresses your unique business challenge
Solutions Designed for Your Specialty
Healthcare
Make connecting with you interactive and easy from managing appointments, answering questions, and automating workflows to COVID-19 response and proactive communications—just one part of delivering a positive patient experience.
Finance and Banking
Build personalized mobile experiences and seamless interactions that make customers feel special. Through virtual online branches, intelligent hotlines, and bill pay, banks and financial institutions provide authentication and proactive outreach to their customers.
Public Sector
Modern and proactive communications give citizens seamless ways to interact and transact with the public sector, including 911 services, intelligent citizen hotlines, simplified service delivery, and Covid-19 response.
Retail
Leverage communications, enabled sales floors and streamlined workflows to keep up with constantly evolving consumer expectations. Customer hotlines, enhanched curbside pickup, and proactive outreach across the customer lifecycle allow retailers to reach consumers where they are.
We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.
Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine
Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.
Mary Wardley, VP Customer Care and CRM, IDC
Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.
Dave Michels, Principal Analyst, TalkingPointz
Implementing Innovative Customer Experience Journeys
IDC looks at how enterprises are using CPaaS to provision multi-channel journeys that keep up with customer preferences. Learn about the benefits of CPaaS, growing trends, and how to evaluate the best CPaaS vendor for your business.
Download the White Paper
See How AI Pioneers are Changing Experiences Now
In more and more industries, AI-powered business models are becoming the norm. We set out to interview people who are breaking the mold and using AI in new and innovative ways. Watch their creative and inspiring stories.
Build Personalized Experiences with Avaya’s Composability Capabilities
Our enterprise-class solution lets you integrate customers fully into your business processes so they can self-segment, self-serve, and co-create their own experiences. Support is available when you need it.
- Keep your existing infrastructure, extend your existing solutions like UCaaS and CCaaS, pay only for what you use, and scale effortlessly
- Connect to countless APIs
- Add AI into any workflow
- Give your bot applications best-intent matching based on user voice rather than transcribed text—via our native integration to Google Dialogflow
Master Class: How to Create Customer Experiences That Matter
Avaya experts explain how inbound and outbound customer interactions build off one another and how you can compose experiences that enable customers to choose the ways they consume your services and solutions. (This course was first presented at the 2021 Collision conference.)
Learn More about CPaaS
Guide
Staying Competitive Depends on Forward Progression
With Avaya, analysts at Frost & Sullivan explore integrated cloud communications enabled by Avaya Cloud Office.
White Paper
Hybrid Cloud Architectures Enable Enterprise Composability
Leverage multi-cloud to build composability and transform with the right cloud communications provider.
Video
Automated Contact Tracing Helps Ensure Employee Safety
See how Konexios used Avaya OneCloud and IoT technology to ensure a safe return to work.
Fact Sheet
A New Shot at Curbing COVID-19
This suite of apps helps you accelerate citizen engagement and vaccination adoption.
Video
Composable Workstream Collaboration
See how Avaya Experience Builders meet unique needs with embedded audio, video, chat, screen sharing, space management, and more from...
Video
Contact Tracing from Avaya
Explore an Avaya Contact Tracing proof of concept, created with Avaya OneCloud CPaaS, for your company’s unique needs.
Fact Sheet
Avaya SIP Trunking
Maximize your bandwidth utilization with a network access solution shared across multiple applications and a single termination...
Video
Avaya OneCloud CPaaS: Integration with Salesforce
In this demo, see CRM integration capabilities, including powerful real-time notifications via SMS and Avaya Spaces.
Fact Sheet
Curbside Patient Notification for Healthcare
During the pandemic, enable patients to check in, complete forms, and wait in queue—all from the security of their cars.
Fact Sheet
One-Click Telephony Integration
Avaya and Google Cloud make it easy to enhance customer services by putting AI virtual assistants into your IVRs and text channels.
Video
Avaya OneCloud CPaaS - Overview
Avaya has the tools you need to build an amazing communications experience for your customers and employees.
