Meet the Ever-Changing Needs of Your Patients and Care Team
Your care team’s ability to communicate with patients along their health journey is vital to the mission of supporting care plans and reducing readmissions. By connecting people, resources, data, and solutions, you can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of your healthcare system, nothing’s more important than a flexible communications solution.
ON-DEMAND WEBINAR
New Trends in Healthcare and Cloud Communications
See how healthcare providers can leverage Avaya cloud communications to improve patient access, reduce attrition, and create a better remote care experience.
Help your care team members communicate seamlessly so they’re more accessible—to each other and to patients. Be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies.
Integrate communications into workflows
Keep electronic health records up to date
Proactively check in with patients
ACCESS TO CARE
Create a Better Patient Experience
First, give patients many ways to connect with you—support multiple inbound and outbound communication channels. Then, streamline behind-the-scenes systems that keep up with data and information.
Go digital for scheduling, referrals, and transfers
Automatically send patient reminders
Improve revenue cycle inquiries
EFFICIENCIES IN CARE
Personalize & Coordinate Care Plans
Give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
Provide remote access to specialists and care teams
Monitor preventative, chronic, home, and end-of-life care plans
Reduce no shows and leakage
PATIENT CARE TEAM MANAGEMENT
Take Care of Your Patient Care Teams
Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. You’ll free care team members to focus more on delivering care—and less on delays and rework.
Introduce click-to-find for team members
Ensure that communications are closed loop
Include each care team's entire circle of contacts
With your business goals top of mind, Avaya healthcare experts consult on your tailored solution, from design to deployment
HIPAA-Compliant Solutions
HIPAA-compliant options for Healthcare, supported by an independent third-party audit, are available for Avaya Spaces, Avaya Cloud Office, Avaya Cloud Notification Solution (ACNS), Avaya OneCloud IX Contact Center, Avaya OneCloud ReadyNow, Avaya Conversational Intelligence, and for Avaya Managed Services premise-based solutions.
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Flexible and Fast Pandemic Management Solutions
Be successful in your organization’s mission to manage the COVID-19 crisis. An Avaya OneCloud solution is ready to help you deliver the best possible experience during this difficult time.
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Southcoast Health’s CTO Tim Rosner talks about leveraging technology to deliver a reliable, repeatable, richer patient experience.
The Inova Health System Story
See how Inova is connecting and coordinating patient care across all channels and interaction points.
Hear From Healthcare Experts on Current Digital Trends
Learn how Healthcare institutions are using seamless, tailored, targeted communication solutions to transform their patient experiences.
Our Healthcare Experts
Dave Cotter
Global Director - Healthcare + Vertical
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Dave Cotter
Overseeing the Healthcare Vertical under the Globals Accounts program, Dave is responsible for generating business with existing as well as new accounts. Primarily focused on Payer accounts and their subsidiaries, Dave also works with those entities focused on patient care tied to the Payer corporations.
Allan Mendelsohn
Healthcare and Public Safety Practice Lead (Canada)
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Allan Mendelsohn
Allan works with Canadian healthcare customers to identify opportunities to apply communications technologies to improve business and healthcare outcomes. These improvements typically come from improving workflows through automation and integration with EHR and CRM systems, improving patient and family experiences through virtual care, self-service options and improved navigation of the healthcare system, and by simplifying the day-in-the life of the healthcare team through improved mobility and collaboration.
Dave O’Shaughnessy
Healthcare Solutions Consultant
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Dave O’Shaughnessy
Dave supports our EMEA and APAC regions with deep knowledge of Avaya products. He keeps customers, partners, and associates up to speed on our latest communications and collaboration solutions that deliver massive innovation for healthcare.
Hosts discovery workshops on solving unique business challenges for healthcare customers
Presents repeatable, adaptable healthcare industry use cases
Gives expert guidance on patient engagement, staff communications, and remote healthcare solutions
Collaborates with Avaya’s Ecosystem of Alliance Partners to build digital health solutions