Your growth depends on delivering epic customer experiences that lead to great reviews, referrals, and net-new relationships. Keep delighting customers with innovative services that amass a goldmine of insightful data and instantly adapt experiences to customer needs.
Be ready with all the info, resources, and support customers need. Automate services like payment reminders, password resets, restoration timelines, and more.
Let customers seamlessly transition from a browser-based chat session with a virtual agent to a live expert when needed.
Build personalization capabilities by advancing data collection, storage, and analytics—and putting AI to work.
Serve your customers how and when they want—easy, fully integrated interactions go across any channel, on any device.
Make working from anywhere a permanent option. Integrate video meetings, chat, posts, file sharing, and task management in one seamless app.
Instill customer confidence when you securely authenticate customers using the strongest options, including facial biometrics. Interpret their inquiries using native-language processing.
8/10
8 of the top 10 largest Media and Entertainment companies rely on Avaya
12T
Avaya powers more than 12 trillion communications experiences worldwide per year
80%
More than 80% of companies view customer experience as a competitive differentiator
We take a deep look at four strategic priorities in Media & Entertainment—leveraging data, delivering exceptional service, supporting hybrid work, keeping data secure—and explore the solutions you need to improve experiences and grow your business.
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We partnered with Frost and Sullivan to define immediate solutions to help remote contact center agents improve customer and employee experiences. To find the best strategy and solutions for achieving your unique remote worker goals, book Avaya for a comprehensive consulting engagement.
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
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PODCAST SERIES
In this episode of "The Experience" podcast, Kristin Bernert, Head of Business Operations for pro soccer team Gotham FC, discusses what it takes to win fans and keep them.
The 2022 Ventana Research for Agent Management Value Index assessment recognizes Avaya’s commitment and dedication to driving better experiences for both customers and employees.
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This AI-powered experience platform lets you create an in-the-moment experience for each customer.
Incorporate AI, analytics, and resources from across the bank and create customer and workforce engagement solutions that connect every touchpoint, on every channel.
Enable employee experiences that boost productivity and empower the entire bank to serve customers faster, better, and at scale.
Use prebuilt apps to immediately deliver enhanced customer and employee experiences.
