It’s how people work now: at home, on the go, in the workplace—and all at the same time. It’s critical to ensure a team that’s spread apart is working like they’re together. And that customers are getting your best possible experience. So, you need to make collaboration fast and easy, and keep services scoring high reviews. For employees in every role, especially customer contact agent, the latest in communications can elevate your culture, your journeys, your success.
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start—communicate all project long via ad-hoc meetings, instant chat, and file posts. Change locations, or priorities, and keep working seamlessly.
In a deluge of incoming customer needs, combine the latest apps, automation, and AI to get people out of queue and matched to what they need. Help a customer by finding a subject matter expert during a brief hold. Treat every channel with equal, but tailored service—maybe add video for an “in-person” touch. Use self-service to answer frequent queries, set up convenient callbacks, and make seamless handoffs for info and agents. Anticipate inquiries with proactive outreach.
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using Avaya OneCloud CCaaS. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Your Guide to Better Experiences
Aragon Research looks at the latest in digital work hubs—integrated work environments—and how they can help your work-from-anywhere employees get work done, even when they can’t be in the same place.
Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...
April 27 5 min read
Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...
April 04 2 min read
The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...
March 04 2 min read
Webinar
Work-From-Home Productivity with Avaya Cloud Office
Teams need to easily create, engage, and work together. Our all-in-one app lets you call, message, meet, more from anywhere.
Educators need a reliable and organized way to keep students engaged while learning from home. An Avaya Spaces virtual classroom scales to any level.
Go beyond just video meetings. Avaya Spaces gives you cloud-based meetings but also delivers all-day collaboration.
Aragon Research CEO Jim Lundy and Avaya CMO Simon Harrison talk about how the future of work accelerated and evolved because of COVID-19. Hear about innovations for game-changing customer engagement and organizational efficiencies.
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Brochure
Elevating the Employee Meeting Experience
Avaya Spaces is designed to deliver the ultimate workstream collaboration experience. It keeps conversations going 24/7.
Video
Avaya Work-from-Home Communications Planning Guide
See how Avaya can help with tools to improve and elevate your work-from-home experience.
Video
Avaya Spaces on Avaya Vantage
Always arrive to your Avaya Spaces meetings on time and stay in complete control of all your communications. Avaya Vantage has...
Fact Sheet
7 Business Benefits of Moving to Cloud Communications
With agility, flexibility, and mobility, the Cloud benefits your business and employees, data network, and IT resources.
White Paper
Why You Should Integrate Your Business Apps with UCaaS
Maximize the potential of all your cloud-based enterprise apps by integrating them with cloud communications tools.
Brochure
Composing a Better Home Office Communications Experience
Our collection of conferencing devices, cameras, and accessories make your home office the best collaboration spot ever.
