Professional Services
Professional Services
As COVID-19 escalated, Advanced Call Center Technologies, LLC (ACT) became the core hub fielding calls and digital interactions for its various clients. When call volume went from 2,000 to 40,000 calls per day, a secure and flexible solution was needed to respond to the critical needs of their clients quickly and set up agents to respond efficiently. Managers and executives needed to communicate and collaborate with clients and staff in real-time. ACT chose Avaya OneCloud Subscription, including Avaya Spaces, as their platform to continue business operations in a more efficient and cost-effective manner. In doing so, the organization is saving up to $1M dollars annually on Workstream Collaboration tools while improving the efficiency of staff working remotely.
In cost savings
Calls-per-day
Service languages offered
SOLUTION USED
Avaya Spaces
Avaya OneCloud CPaaS
Avaya OneCloud Subscription
Founded in 1997 and headquartered in Philadelphia, Advanced Call Center Technologies (ACT) is an employee owned company focused on building a great team member culture that translates into fantastic customer experiences. ACT has over 11,000 teammates laser focused on delivering on the company’s commitments across the U.S., Guatemala and Jamaica. For more information on Advanced Call Center Technologies, visit www.acttoday.com
Locations
Service hours
Business founded
Professional Services
United Nearshore Operations’ Clients and Customers Benefit through Avaya Private Cloud
Professional Services
QRM Increases New Hires by 50, Enabled by Avaya OneCloud Solutions
Education
St. John’s Lutheran School Maintains 100% Enrollment Using Avaya Spaces