Non-Profit
Non-Profit
Accessing services for adults and children with disabilities is an essential service and during the pandemic Alta California Regional Center had to find a way to safely stay in contact with their clients and families. Avaya Cloud Office® by RingCentral® allows them to be there when their clients need them.
Clients served
Remote workers during pandemic
Locations connected
Cost of multiple licences, platforms and systems was a concern
Needed reliable communications platform across multiple locations
Use of personal cell phones posed HIPPA security risks
Staff and clients let unknown calls go to voicemail causing scheduling delays and repeat calling
Reporting and analytics were sparse and not useful
No remote worker plan in place for continued contact with clients and families
Cost savings realized with OPEX model by eliminating systems such as e-faxing and video conferencing
Cloud platform delivers HIPPA compliant, reliable connectivity and eases the daily workload of IT staff
Having one single number alleviates missed calls to connect clients and staff on first contact
Robust reporting enables planning for surges and trends in call patterns
Simple but feature-rich cloud system allows for personal service from any device or remote location
Alta California Regional Center (ACRC) is a private, non-profit corporation working under contract with the State of California, Department of Developmental Services, to provide services to persons, age three and above, with a developmental disability pursuant to the Lanterman Act.
Non-Profit
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