Healthcare
Healthcare
Comply with strict federal and state regulations, guidelines, and laws related to customer service and accuracy of information disseminated
Implement a system with 100% redundancy to meet contractual obligations
Leverage specific report types and holistic call recording
Accommodate aggressive growth plans
Fully redundant system
Cradle-to-grave call recording
Comprehensive reporting for compliance purposes
Improved flexibility and morale for contact center employees
Avaya Aura® Call Center Elite
Avaya Aura® Call Center Elite Multichannel Feature Pack
Avaya Session Border Controller for Enterprise (Avaya SBCE) for SIP trunks
Aura Session Border Controller
Avaya Aura® Session Manager
Aura Systems Manager
Avaya Aura® Workforce Optimization
Workforce Management
Avaya Quality Monitoring
Avaya Aura® Experience Portal
Avaya Navigator
Call Management System
Avaya Control Manager
Support Advantage Preferred
Healthplex is committed to providing access to high quality affordable dental care and to improving the oral health of its community. It is one of the largest dental administrators in the state of New York, with over 3.2 million members. In 1977, two dentists created Healthplex in an effort to control the increasing costs of dental care. In the years that followed, Healthplex maintained its goal and successfully managed dental expenses for government programs, labor organizations, municipalities, school districts, and businesses of all sizes. Although Healthplex has grown into one of the largest dental providers in the Northeast, it is still committed to providing the same personalized and friendly service it did when the company was founded.
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